Protecting your data matters to us. We only process personal data where it is needed to run this website, in line with the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). This website uses no analytics or advertising trackers and loads no fonts or content from third-party servers. The German version is legally binding.
Controller
Hilary Zehentner-Hodge and Markus Zehentner, Hauptstraße 73/7, 1140 Vienna, Austria
Email: markus@viennafamilycoffee.com, hilary@viennafamilycoffee.com
Hosting and server logs
This website is hosted by World4You Internet Services GmbH, Hafenstraße 47–51, 4020 Linz, Austria. When you open a page, the server automatically records technical data: IP address, date and time, the address requested, browser and operating system, and the previously visited page. This is necessary to run the website securely and reliably (legitimate interest, Art. 6(1)(f) GDPR). The host deletes these logs after a short period. We have a data processing agreement with World4You.
Cookies
This website sets no cookies for visitors. Only people who log in to the admin area (that is, us) receive technically necessary login cookies.
Contact form and email
If you write to us via the contact form or by email, we process your name, email address, subject and message in order to reply (Art. 6(1)(b) or (f) GDPR). Form messages are stored in the website database and deleted once your request has been dealt with and no retention obligation applies. To prevent spam, the Antispam Bee plugin checks form entries directly on our server; no data is passed to third parties.
Newsletter
For the newsletter we need your email address and, if you like, your first name. Sign-up uses double opt-in: you are only subscribed after clicking the confirmation link in the first email. We store the time of sign-up and confirmation to be able to prove your consent (Art. 6(1)(a) GDPR, § 174 Austrian Telecommunications Act 2021). Emails are sent from our own server using the WordPress plugin “Newsletter”; we do not track who opens an email or clicks a link. You can unsubscribe at any time via the link in every issue or by emailing us; your address is then deleted.
Affiliate links (Amazon and other partners)
Some links lead to online shops, for example Amazon (Amazon Europe Core S.à r.l., Luxembourg). As an Amazon Associate we earn from qualifying purchases. Nothing is stored on our website in the process. Only when you click such a link do you reach the shop’s website; the shop then learns that you came from us and may set cookies to attribute the commission. The shop is responsible for this; see its privacy policy for details. Amazon only gives us aggregated sales figures, no data about individuals.
External links
Links to cafés, maps or other websites only open the external page when you click them. From then on, that provider’s privacy policy applies.
Backups
We back up the website regularly with the UpdraftPlus plugin. The backups are transferred encrypted to our Google Drive account (Google Ireland Limited, Dublin). They may contain contact requests and newsletter addresses and are overwritten after four weeks at the latest. The legal basis is our legitimate interest in a secure website (Art. 6(1)(f) GDPR).
Your rights
You have the right to access, rectification, erasure, restriction of processing, data portability and objection, and the right to withdraw consent at any time. Just send us an email. If you believe we are not processing your data correctly, you can complain to the Austrian Data Protection Authority (Barichgasse 40–42, 1030 Vienna, www.dsb.gv.at).
Last updated: November 2026